Returns Policy

Damaged/Incorrect/Defective Product Returns:

We apologise if there has been an error with your order or something has gone wrong. We need to get this sorted for you straight away. Please  e-mail us at info@natureshealthbox.co.uk in the first instance to let us know what has gone wrong. Upon return of your items we will issue you a replacement or issue a full refund inclusive of postage.

If your items have been damaged in transit we will need you to send us images of the issue. If you are unable to do this we will not be able to get any issues resolved. Please do not dispose of any items until speaking with us first as we may need the products returned to us.

Please return goods to us in the original box or a secure box alongside a note containing your order number and a brief explanation for the return to ensure a swift exchange/refund procedure. Please ensure that contents are secure and well wrapped to prevent damage in transit. Please ensure you obtain proof of postage for any item you return to us. Our returns address is:.

Returns:

91 Lauriston Rd, London E9 7HJ

Unwanted Items:

Natures Healthbox will accept returns within 14 days of shipment. A full refund minus shipping costs will be issued upon receipt of the goods providing they are in perfect, saleable, undamaged and unused condition. Natures Healthbox cannot be held responsible for loss or damage of a parcel or the contents whilst in transit of a return.

Natures Healthbox will not accept returns of Food or Perishable items unless there is a fault or a date issue with the product. You can read more about your consumer rights here

Please contact us via e-mail in the first instance to advise you are issuing a return. Please return goods to us in the original box or a secure box alongside a note containing your order number and a brief explanation for the return to ensure a swift refund procedure. Please ensure that contents are secure and well wrapped to prevent damage in transit. Please ensure you obtain proof of postage for any item you return to us. Our returns address is:

Returns:

91 Lauriston Rd, London E9 7HJ